Warranty

 

Carli Suspension offers a lifetime warranty to the original purchaser on all products manufactured by Carli Suspension. The product warranty is limited to replacement of defective parts only; labor to install the parts is the responsibility of the purchaser. Carli’s shipping responsibility on all warranty claims is limited to replacement of the product within the contiguous United States. Return shipment costs of defective products is the responsibility of the purchaser. Warranty claims from purchasers outside the United States are limited to replacement of defective product only; international shipping costs are the responsibility of the purchaser.

 

 
Limited Lifetime Product Warranty
 

Carli Suspension provides a limited lifetime product warranty against defects in workmanship and materials from date of purchase to the original purchaser for all products produced by Carli Suspension. Parts not manufactured by, but made to Carli Suspension’s specifications by third party manufacturers will carry a warranty through their respective manufacturer.

 

King Shocks

Bilstein Shocks

Fox Shocks

Deaver Leaf Springs: Warranty processed by Carli Suspension

 

Proof of purchase (from the original purchaser only) will be required to process any warranty claims. Carli Suspension products must be purchased for the listed Retail Price reflected by the price listed on the Carli Suspension Website at the time of purchase. Carli Suspension reserves the right to refuse warranty claims made by any customer refusing or unable to present proof of purchase, or presenting proof of purchase reflecting a price lower than Carli Suspension’s Retail Price at the time the item was purchased.

 

Carli Suspension’s Limited Lifetime Warranty excludes the following parts which are subject to wear: Track Bar Bushings, Track Bar Heim Joints, Limit Straps, Control Arm Bushings, Radius Arm Bushings, Shock Bushings, Sway Bar End Link Heim Joints, Shock Seals, Shock Bearings, and Corrosion on Shock Shafts or Bodies. These items will be warranted for a period of 60 days from the date of purchase only if determined to be installed properly signifying manufacturing defect. Carli Suspension cannot warrant a product’s cosmetic finish due to the varying extreme elements that may be encountered.

 

Any alterations, modifications, or improper installation, of the product will void this warranty. Products should be inspected for defect upon receipt and approved before installation. Any defect in NEW product will be warranted if returned before installation in its original packaging. Carli Suspension’s obligation under this warranty is limited to the repair or replacement of the defective product only. All costs of removal, installation or reinstallation, freight charges, incidental or consequential damage are expressly excluded from this warranty.

 

Carli Suspension is not responsible for damages and/or warranty of other vehicle parts related or non-related to the installed Carli Suspension product. This warranty shall not apply to any product that has been subjected to accident, negligence, alteration, abuse or misuse as determined by Carli Suspension. Carli Suspension reserves the right to refuse warranty claims if produced parts are combined and/or substituted with other aftermarket suspension products. Combination and/or substitution of other aftermarket suspension components may cause premature wear and/or product failure. Carli Suspension does not warrant products not manufactured by Carli Suspension. Carli Suspension reserves the right to change/alter product without obligation to update any previously purchased products.

 

 
Advanced Replacement Limited Lifetime Ball Joint Warranty
 

Carli’s Ball Joint warranty is the industry’s only advanced replacement lifetime warranty. No more down time or waiting for a manufacturer to inspect your damaged product.

 

Carli Suspension provides a limited lifetime product warranty against defects in workmanship and materials from date of purchase to the original purchaser on part number CS-DBJP. Both Upper and Lower Carli Suspension ball joints must be installed to qualify for the lifetime warranty. Proper installation of the Carli Ball Joints is required to maintain the product’s warranty. A cracked lower ball joint cap, caused by not using the installation tool provided with your lower ball joints, will not be covered by Carli Suspension’s Lifetime Warranty. The product is provided with a warranty card to the original purchaser which must be filled out and sent to Carli Suspension to register the product warranty.

 
Ball Joint Warranty Process
 

Should the ball joint(s) develop excessive play, over 40 thousandths of an inch laterally in the upper or laterally/vertically in the lower, three items will be required. First, send a video of the ball joint(s) play to a representative of Carli Suspension. If the ball joint(s) play can be confirmed, the representative will provide the customer with a Return Goods Authorization (RGA). The RGA is to be filled out and returned to Carli Suspension with the original purchase receipt; upon which, the representative of Carli Suspension will authorize the advanced replacement of the customer’s ball joint(s).

 

Upon receipt of the replacement ball joint(s), the customer will remove the defective joint(s) and replace them with the new ball joint(s). The defective joint(s) are to be returned to Carli Suspension for inspection. All recipients of ball joint warranties are required to provide a valid credit card number prior to a claimed defective ball joint(s) being advance replaced. This is to ensure Carli Suspension only replaces defective ball joint(s) that have been properly diagnosed. If Carli Suspension does not receive the failed ball joint(s) within 45 days of receipt of the provided replacement ball joint(s), Carli Suspension reserves the right to charge the credit card for the current retail price, including shipping, of the replacement ball joint(s) sent. Any products received within the 45 day period following the receipt of replacement ball joint(s) found to be defective will be warranted and documented. Any ball joint(s) found to be functional upon review after advance replacement is subject to a charge on the given credit card for the full retail value of the replacement ball joint(s).

 

 
Return and Exchange
 

All returns and exchanges must be completed within 30 days of proof of delivery; no returns or product exchanges of any kind will be accepted if received after this period. Buyer is subject to a handling charge of twenty percent (20%) of the sales price of the returned goods. Goods must be new and packaged in retail packaging to qualify for refund. If the original packaging is not reusable, the customer will be charged a Box/Packing fee in addition to the handling fee that is dependent on the cost of repacking the item for retail sale. Defective goods, as verified by inspection, are not subject to a handling charge. All returned goods must be accompanied by an RGA (Return Goods Authorization) form provided by Carli Suspension upon request. Please contact your retailer to acquire an RGA Form. Any goods shipped to Carli Suspension without an accompanying RGA form approved by a representative of Carli Suspension will be refused without exception.

 

 
DISCLAIMER
 

Carli Suspension‘s website may include mistakes, inaccuracies or typographical errors. Carli Suspension reserves the right make changes to the materials on this website including product specification, prices and descriptions of any products listed herein at any time without notice. The products listed on this website may be out of date. Please contact your retailer for the most up to date pricing and product availability.